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How can we help?
Answers to the most common questions about identifying, caring for, and growing your plants with Verdancy.
Getting started
Scanning, identifying, and adding your first plants.
Billing & subscriptions
Trials, renewals, restoring purchases, and cancelling.
Real trees
How the tree program and our partner Tree Nation work.
Getting started
How does plant identification work?
Open Verdancy, tap the camera, and point it at any plant. In seconds you'll get its name, taxonomy (family and genus), whether it's toxic to pets, and a confidence score. Your first scan is free; free accounts get 2 identifications per day.
How accurate is the pet-safety information?
We surface toxicity information to help you make informed choices, but identification and toxicity data can be imperfect. If a pet has eaten part of a plant or you're unsure, contact a veterinarian or a pet poison hotline right away. Verdancy is not a substitute for professional or veterinary advice.
What are Plant Buddies?
Every plant you save grows its own collectible chibi “bud” that blooms as you care for it: a warm little companion for each plant in your collection.
Billing & subscriptions
What do I get with Premium?
Unlimited identification, the Diagnose tool for sick plants, personalized care plans, the Today tab, Plant Buddies, care streaks and stats, and the real-tree program. Premium is $39.99/year (with a 7-day free trial, about $3.33/month) or $7.99/month.
How do I start or manage the free trial?
The Annual plan includes a 7-day free trial. You won't be charged until the trial ends, and you can cancel any time before then from your Apple ID subscription settings.
How do I cancel my subscription?
Subscriptions are billed through your Apple ID, so they're managed in iOS: open Settings → [your name] → Subscriptions → Verdancy, then choose Cancel. Your Premium features stay active until the end of the current billing period.
Can I get a refund?
All purchases are processed by Apple, so refunds are handled by Apple under the App Store's policies. We generally can't issue them directly. You can request one at reportaproblem.apple.com.
How do I restore a purchase on a new device?
Sign in with the same Apple ID you subscribed with, open Verdancy, and tap “Restore Purchases” on the paywall or in Settings.
How do I delete my data or account?
You can remove your plants and data from within the app's settings. To request full deletion of any data associated with your account, email verdancy.contact@gmail.com and we'll take care of it.
Real trees
How many trees does my subscription plant?
Each subscription plants 10 real trees across your first subscribed year, plus one more for every care milestone you reach. Trees are staggered over the year rather than all at once.
Who actually plants the trees?
All trees are funded and planted through our partner Tree Nation, a global reforestation platform. You can watch the running total on our live tree counter.